User Guide (referrer)
Main menu and navigation

Save a Child was designed to give doctors and medics the tools to create a referral and send it to the appropriate specialist within the Save a Child network. Below is a quick guide to the mobile app, explaining each step.

On the main screen, you have links to the following sections:
 

  • New messages These are new messages from the specialists or the coordinator in response to your referrals. (This button will only appear when there is an incoming message)

  • My Cases This is a list of your cases. 

  • Create New Referral This form will need to be completed in order to provide the specialists with as much information on the case as possible.

  • Postponed Items/drafts  A list of referrals you have created but not yet sent.

  • Introduction An introduction to Save a Child.

  • Paediatric Blast Injury Field Manual (Downloadable pdf for use in conflict settings)

  • Help

In the blue header bar, you will find a dropdown menu with links to Settings (for selecting language and activating fingerprint authentication) and the option to log out or quit the app.
 

Create new referral

To Create A New Referral, you will need to complete the referral form, providing as much information as possible.

You will be asked to choose whether your referral relates to a specific patient or to a group of patients or is simply a Test case.

 

 

The referral form will ask you for the following:

1. Case details such as your location and the name, age, gender and weight of the patient. (These fields are all optional and can be left blank if you don’t have the information.)

2. The main reason for the referral – to request a diagnosis, confirmation of your assessment, other treatment options/provisions or for more information.

3. A choice of templates to best describe the condition of your patient. (There is also a General option)

4. You can attach one or more files to the case, such as video, photographs, scans, x-rays, medical reports etc.

5. You then select which type of specialist you would prefer or you can send it to the coordinator who will allocate the case for you.

 

Once you have submitted the form, you will be notified when the case has been allocated to a specialist. You will also be notified when a specialist responds to your referral. 

New referrals are marked in red. (awaiting allocation)

When a referral has been allocated to a specialist, the case is marked in yellow (in progress)

When a specialist has responded to the referral, the case is marked as green (specialist involved).

You can use the arrows at the bottom to return to the main screen.

Case view

The case details are displayed on a screen showing details of the referral, whether it relates to a specific patient or a request for advice (tab 1), and a list of all the messages relating to that case (tab 2).

Your options for responding from the Messages tab are available at the bottom of the screen. You can

 

  • read all messages

  • reply

 

 

Note: An instant chat feature is currently in development and therefore not yet available. In the meantime, we kindly ask you to refrain from communicating with referrers or other specialists outside of the platform. This is to ensure that patient data is kept confidential, to maintain safe guarding processes and to make sure everything relating to a case is documented and retrievable within the legal framework for the platform.

Case and query status

The process of allocating a case to a specialist generates a query in the system.

In an ideal world, a case would require no more than a single query to a specialist, producing a single response. See the screen shot above.

 

In practice, this simple scenario is not always realised.  For example, the Coordinator may allocate a case to a specialist who does not reply, perhaps because he or she is unavailable.  In these circumstances, the Coordinator will allocate the case to an alternative specialist.  Thus a single case will have generated two queries (i.e. requests or allocations to different specialists).